By Sean Kershaw on 31 July 2023 | Verified purchase

Really good service, really quick to respond to emails first and then instant in WhatsApp as things progressed. Wasn’t pushy but wanted to help to get things where everyone was happy

By Jayne Dalziel on 29 July 2023 | Verified purchase

Straight forward from start to finish Lovely polite guy, No messing and honest

By Daniel G on 27 July 2023 | Verified purchase

Clear and coherent communication with great customer service. Harry was fantastic! I had a vehicle to part exchange and they were really helpful and made it easy to have this option as part of the service. The Mini Cooper I purchased, seeing as they specialise in vans, was well looked after and a genuine product. We travelled over 100 miles to come and see/buy the car and they were amazing in giving us a test drive going on different roads and the motorway to feel comfortable before hand. Could not complain with the friendly and helpful nature, especially even after purchasing the car with any queries we had further. Thanks guys!!

By Anonymous on 20 July 2023 | Verified purchase

Rapid time, smooth transaction top bloke 👍🏼

By Anonymous on 05 July 2023 | Verified purchase

Rating: ★★★★★ I recently had the pleasure of purchasing a van from Merit Motors Ltd, a dealership I found on Auto Trader, and I must say that the level of customer service I received was truly exceptional. Despite traveling all the way from London, my experience with Merit Motors Ltd exceeded my expectations, with any issues promptly and efficiently resolved. I would especially like to commend Harry for his exceptional service and attentiveness throughout the entire process. From the moment I first made contact with Merit Motors Ltd through Auto Trader, I was impressed by their professionalism and dedication to customer satisfaction. Harry, in particular, was on point in providing me with all the necessary information and ensuring that I had a smooth and hassle-free experience. He was highly knowledgeable about their vans and took the time to understand my specific needs and requirements. One of the standout aspects of my experience with Merit Motors Ltd was their swift and efficient handling of any issues that arose. Despite their thorough inspection prior to the purchase, a minor issue did surface shortly after I acquired the van. However, upon notifying Harry, he immediately took charge and ensured that the matter was dealt with quickly and effectively. His responsiveness and commitment to resolving any concerns I had demonstrated the dealership's dedication to customer satisfaction. I was particularly impressed by the transparency and honesty displayed by Merit Motors Ltd. Throughout the entire process, they provided me with detailed information about the van's history, maintenance records, and any potential issues, allowing me to make an informed decision. This level of transparency instilled confidence in me as a buyer and further solidified my trust in their services. Harry's exceptional customer service skills truly shone throughout my interaction with Merit Motors Ltd. He was attentive, patient, and went above and beyond to ensure that all my queries were addressed. His expertise in the field and willingness to assist me in finding the perfect van for my needs were invaluable. In conclusion, my experience with Merit Motors Ltd, found on Auto Trader, was outstanding. The dealership's commitment to providing excellent customer service, coupled with their efficient resolution of any issues, sets them apart from others in the industry. I highly recommend Merit Motors Ltd to anyone seeking a reliable dealership with a team that genuinely cares about customer satisfaction. A heartfelt thank you to Harry and the entire staff at Merit Motors Ltd for making my van purchase a memorable and enjoyable experience.

By Ashley Booth on 04 July 2023 | Verified purchase

Great cars! Great service! Very reliable and quick at sorting everything out would deffo recommend

By Michael Swift on 30 June 2023 | Verified purchase

Fantastic service, Harry made it all very organised and cumunicated every step of the way, polite and professional service.. Zack who picked my vehicle up was also a pleasure to deal with. Thank you

By Thomas Edgar on 28 June 2023 | Verified purchase

I can honestly say that Harry and his team have looked after me like family! From my first enquiry, through extra pictures and video walk arounds, to calming my nerves while it was being delivered. The whole team went out of their way to communicate, answer queries and provide honest opinions. Constant updates, calls and texts kept me informed every step of the way. This has been by far the smoothest and least stressful auto purchase I've ever had. Well done Merit Motors (and esp Harry)

By Peter Aiston on 16 March 2023 | Verified purchase

Great Experience and 100% recommend. Dealt with Jay who was helpful from start to finish. Due to work commitments we could only view online and do the deal over the phone. Jay sent me a full video of the car and reassured me we wouldn't have any second thoughts. Delivery was arranged the same evening at a reasonable price and we agreed on a good price on our trade in. Very easy transaction and cannot fault the service at all. One of the best motors we've bought and despite not viewing before purchasing, it has lived up to our expectations. I would recommend to anyone looking for a motor that these fellas won't disappoint. They also sorted out my private registration on my new motor as I was struggling without any worries. Very easy transaction in terms of making payment and arranging delivery. Everything was done on time and yet again I highly recommend this dealership to all. Thanks guys

By Anonymous on 11 February 2023 | Verified purchase

Pleasantly surprised with this dealership, car was as advertised and salesman was patient during a longer test drive.